Frequently Asked Questions

 

What is the cost to ship a package to my country?

The cost to ship a package will vary depending on the size and weight of the package, the shipping provider, and the country you are shipping to. You can get an estimate of your shipping costs by using our shipping calculator.


Back to Index

Is it possible to consolidate my packages into one box?

Yes, you can consolidate up to five packages into one box. PostFromUS offers two types of consolidation choices.

  1. Repack and Consolidate: Your packages will be opened and repacked into the smallest amount of boxes to reduce space and cost. This may take up to a few hours to process.
  2. Standard Consolidation: We will automatically calculate the total size and weight of your packages in their original sealed packaging and consolidate them into the smallest amount of boxes possible.

Back to Index

How is the customs information entered for my package?

When creating a New Shipment from your account, you will be asked to enter all the information about the items that you are shipping. If you have an account with us and you wish to have your package sent to us using your US address without submitting the New Shipment form we will notify you by email when we receive new parcels. In the email please enter all the information about the items that you are shipping.


Back to Index

Is the COD option available for my package?

No, we do not provide COD forwarding.


Back to Index

Is it possible to have non-parcels (example: letters, catalogs, etc.) sent to me?

No, we cannot forward non-parcels to you.


Back to Index

How will PostFromUS identify the package as mine?

Once you complete your registration, we will assign a unique reference number. You will use this unique reference number with your name and our address as the shipping address. Once any package arrives we will see your name and unique reference number on it. We will notify you by email and you will also see the parcel in your PostFromUS account.


Back to Index

Can I add other names or addresses to my account?

Yes, you can add other names and addresses to your PostFromUS account.


Back to Index

Which items cannot be shipped through PostFromUS?

Unfortunately, there are some items PostFrom US cannot ship due to country bans and restrictions. Please view our full list of prohibited items.


Back to Index

Which shipping providers are available for me to choose from? Is it possible to use my own shipping account through USPS, Fedex, DHL or UPS shipment?

We support only the shipping methods shown in our shipping calculator. Please enter the weight and the dimensions of the parcel to see how it will be shipped. If you don’t see a certain shipping method it is not supported by PostFromUS. We do not allow billing through a third-party shipping carrier.


Back to Index

What are all the payment methods available when using PostFromUS services?

All transactions are processed securely through PayPal. You have the option to either use your credit card or pay using your PayPal funds if you have an account.


Back to Index

What other fees may there be with PostFromUS services?

We declare all costs upfront, including package add-ons and consolidation options. Please check our pricing page for more information regarding rates for our services.


Back to Index

What telephone number should I use when placing my order online?

Some online stores may ask for a US phone number. Do not use the PostFromUs phone number otherwise, your order is likely to be canceled.

You can get a US phone number with many online services such as:

httpss://www.skype.com/en/features/online-number/

https://www.spokn.com/

httpss://tollfreeforwarding.com/


Back to Index

I am an online merchant who got a chargeback from the credit card company after shipping an order to PostFromUS.

Please contact us immediately if you are a victim of credit card fraud. If we find that a stolen credit card was used, we immediately send parcels back to you. Fraud accounts are immediately canceled.


Back to Index

How much time do I have to ship my package before it is considered abandoned?

Your package will be considered abandoned after 35 days and following that period we will destroy it. We encourage that you initiate shipping as soon as possible for each of your packages.


Back to Index

What about packages shipped after-hours?

PostFromUs is unable to accept deliveries from carriers or delivery apps, such as Instacart or Shipt, after hours. PostFromUs is not responsible for deliveries made outside of standard business hours.


Back to Index
 

BEGIN SHIPPING ABROAD WITH RISK-FREE SIGN UP

We don’t require any set-up fees for creating an account, so you can get your PostFromUS address for free! Contact our customer support team if you have any additional questions on setting up your PostFromUS account.

CREATE ACCOUNT